FAQ

  • 1.What's the Certificate do you have?

    A. STMA forklift meet with the ISO9001:2008 Quality System. All of our products with CE certificate. Some of our products meets the EPA requirements.
  • 2.What are our advantages compared with other manufactures/factories?

    A.1) Reliable Quality: Carefully select regular manufacturers for supporting spare parts, like engines, bridge,transmissions, and many parts designed and produced by ourselves, always adapting the best materials
    A.2) Fast Delivery: Generally, we can delivery within 10 working days in factory after receiving pre-payment from customers.
  • 3.Which payment terms can we accept?

    A. Normally we can work on T/T or L/C.
    A.1) On T/T term, 30% payment is required in advance for production, 70% balance shall be paid before delivery or againes the copy of original B/L for old long cooperation clients.
    A.2) On L/C term, 100% irrevocable LC at sight without "soft clauses" can be accepted.
  • 4.Can we provide OEM SERVICE?

    A. STMA can provide customized products according to customers' requirements, both OEM and ODM are acceptable. Accepted Payment Currency:USD,EUR,JPY,CAD,AUD,HKD,GBP,CNY,CHF; Accepted Payment Type: T/T,L/C,D/P D/A,MoneyGram,Credit Card,PayPal,Western Union,Cash,Escrow;
  • 5.Can I visit you?

    Sure, we have a showroom in our factory, China. If you would like to visit our in-house products and production line, please contact us to make an appointment.
  • 6.After-Sales Service

    1 year or 2000 working hours (which occurs first) period quality warranty , during which we will repair or replace the defective parts free of charge if material or process defects occur and spare parts are in normal working condition.